online: veralph.com fax: 800-772-7203 phone: 800-526-1196 Customer Service Hours: Monday­Friday, 8:30 am­5:00 pm EST PRICING All orders are billed at pricing in effect at the time of order. All prices are subject to change without notice. To confirm current pricing, please call, or check our online store at www.veralph.com. TO PLACE AN ORDER ONLINE Access our online store at www.veralph.com BY FAX/TOLL-FREE 24 Hours a Day, Everyday At 1-800-772-7203 CREDIT INFORMATION Government agencies and municipalities qualify for NET 30 DAYS credit account privileges. All other organizations may apply for open account credit by completing a credit account application. To expedite an initial order, we recommend pre-payment, or charging your order to a credit card (VISA,MasterCard, American Express or Discover). All orders for individuals must be prepaid or charged to a credit card. We do not ship on a COD basis. BY PHONE Toll-Free: Monday through Friday from 8:30 am to 5:00 pm Eastern Time. Call: 1-800-526-1196 or 1-888-VE RALPH. We can also be reached at 201-997-2400 (toll charges apply). Our Voice Mail System will record your orders or inquiries after our regular business hours. BY MAIL V.E. Ralph & Son, Inc., P.O. Box 633, 320 Schuyler Avenue, Kearny, New Jersey 07032-0633 WARRANTY INFORMATION V.E. RALPH & SON, INC. is not the manufacturer of the products we distribute, and cannot offer any warranties beyond those provided by the manufacturer. Specific warranty information will be supplied upon request. V.E. Ralph & Son, Inc. offers no other warranty expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness of purpose. TERMS OF SALE NET 30 DAYS for customers with approved credit. We also accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. See below for complete credit information. PRODUCTS REQUIRING WARRANTY REPAIR Please call for further information. We will gladly arrange for the in-warranty repair of the products we sell. SHIPPING Most orders are shipped FOB Kearny, NJ. Some items are shipped direct from the manufacturer, FOB Shipping Point. Retail catalog or online orders over $150.00 are shipped Freight-Free, for regular ground shipping. On orders under$150.00, a shipping and handling charge of $10.00 is added to the invoice. We can provide expedited shipping on all orders at additional charge. Special-order items, or selected bulky items,are shipped freight prepaid and added to the invoice. We will advise you at the time of order if such charges will apply. RETURNED GOODS POLICY All claims for damaged, short, or incorrect shipments must be made within ten (10) days of receipt of goods, or no adjustment will be allowed. Goods shipped due to customer error must be reported to us within 10 days, or a 15% restocking charge will apply. All freight charges for such goods are to be paid by the customer. Special-order merchandise is not returnable. Disposable goods are not eligible for return after 30 days. PLEASE DO NOT SHIP RETURNED GOODS TO US WITHOUT PRIOR AUTHORIZATION BY PHONE OR MAIL. TAXES All applicable taxes will be charged unless a taxexemption certificate is furnished by the customer. V RALPH .E. Emergency Medical Products 320 Schuyler Avenue · P.O. Box 633 Kearny, NJ 07032-0633 201-997-2400 E-mail: sales@veralph.com · www.veralph.com
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